The provision of emotional labour to meet customer needs to feel welcome and positive about the service encounter requires employees to display emotions defined by the organization. Hochshild s (1983) ...

Mark Travers writes about the world of psychology. Many people come to therapy seeking support when they’re struggling with intense emotions or feeling lost after emotional breakdowns.

As emotions run high in all directions following the US Presidential election leaders must double down on leading from common values—not emotions. Three ways to do that: ...

For recognizing people's emotions, facial expressions do play an important role. However, they are not the only crucial factor. A person's facial expression provides crucial information for us to ...

They can name their emotions A child who can talk openly about emotions and ... "Reflect and repeat back what they are saying to show them you're really listening," Reem added. 6. They can ...